caesium
Member of DD Central
Posts: 86 
Likes: 35
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Post by caesium on Feb 26, 2017 22:56:16 GMT
Ok, I tried signing up again and it seems to be working now. Not sure what I was doing wrong earlier.
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Post by charles on Feb 27, 2017 2:12:58 GMT
I'd love to sign up, but I'm apparently falling at the first hurdle. I click 'Sign up with email', enter my email and generate a password, press Confirm, and I'm bounced right back to the homepage again. Nothing emailed to me, no further instructions? Tried in Safari and Firefox with the same results. , good to know that you've managed to register, but I apologise the process wasn't flawless. I will ask our tech guys to investigate today. Do engage me on this discussion thread if you have any questions, or PM me if it involves anything sensitive. Regards, Charles
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Post by charles on Feb 27, 2017 2:17:30 GMT
I have just signed up and found it painless. Everything was verified electronically. Now to decide whether to invest. Great to hear that, david42. Do let me know if there's anything I can do to help. And yes, technology is great and amazing, but I always prefer to speak to a real person, so don't be afraid to give our team a call on 020 7183 6909 if you have any queries at all.
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Post by charles on Feb 27, 2017 2:31:05 GMT
Just taken the plunge for 70....don't let me down charles ! As a note, although I registered smoothly, on logging in it sometimes says that my email is in use my another client, making me go back a step or two, before being able to log in again. I did not have to upload any ID so I presume that they must have validated my details electronically. They need to sort the registration issue " uber pronto" as the deal changes after Wednesday to a slightly higher buy-in price. Just for info - you have to buy a minimum of 60 bonds and it goes up in increments of 10 bonds. Hi @leopardcat, Great to hear that! You're in good company -- I'm invested in the current deal with 280 myself, because I believe in eating my own cooking. As with caesium, I will have the tech guys do some serious investigation and testing again today. Sorry for the inconvenience, and thank you again for your support! Regards, Charles
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SteveT
Member of DD Central
Posts: 6,875
Likes: 7,924
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Post by SteveT on Feb 27, 2017 8:51:00 GMT
I too have decided to stick my toe in the water with PC, in the hope of good things to come. Registration process (as a UK individual) proved about as simple as I've encountered. Loan documentation looks pretty good, although the Bond Instrument download was "fully redacted", presumably kept confidential until an investor has bought in?
Anyone able to comment on how quickly their bank transfers in were reconciled and their investment confirmed?
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caesium
Member of DD Central
Posts: 86
Likes: 35
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Post by caesium on Feb 27, 2017 10:00:57 GMT
I'd love to sign up, but I'm apparently falling at the first hurdle. I click 'Sign up with email', enter my email and generate a password, press Confirm, and I'm bounced right back to the homepage again. Nothing emailed to me, no further instructions? Tried in Safari and Firefox with the same results. , good to know that you've managed to register, but I apologise the process wasn't flawless. I will ask our tech guys to investigate today. Do engage me on this discussion thread if you have any questions, or PM me if it involves anything sensitive. Regards, Charles To give your tech guys somewhere to start on this, it looks like my adblocker (uBlock 0.9.5.2 on Safari, in this case) stops some Javascript from working with the register/login buttons. When it's on, the login button doesn't work and just bounces me back to the homepage. When it's off, it seems to work fine.
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Steerpike
Member of DD Central
Posts: 1,977
Likes: 1,687
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Post by Steerpike on Feb 27, 2017 10:05:37 GMT
I had the same issue and had to disable uBlock for this site, it appears to be connected with googleadservices.
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SteveT
Member of DD Central
Posts: 6,875
Likes: 7,924
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Post by SteveT on Feb 27, 2017 10:19:39 GMT
Anyone able to comment on how quickly their bank transfers in were reconciled and their investment confirmed? I did a transfer yesterday and went through the purchase process. Nothing is showing on the dashboard yet, but I have not been contacted asking me to put in money either. My bank (santander) does not allow enough characters in the payee name to put in the full details so that may have slowed my payment being picked up at the other end. I received an automated email requesting the cash transfer as soon as I made the purchase, which was titled " custodian client account details to finalise your investment"
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gustapher
Member of DD Central
Posts: 144
Likes: 267
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Post by gustapher on Feb 27, 2017 10:55:23 GMT
Similar experience here, they clearly have a few bugs to work out and need more resources on the phones.
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Post by charles on Feb 27, 2017 10:57:11 GMT
I too have decided to stick my toe in the water with PC, in the hope of good things to come. Registration process (as a UK individual) proved about as simple as I've encountered. Loan documentation looks pretty good, although the Bond Instrument download was "fully redacted", presumably kept confidential until an investor has bought in? Anyone able to comment on how quickly their bank transfers in were reconciled and their investment confirmed? I did a transfer yesterday and went through the purchase process. Nothing is showing on the dashboard yet, but I have not been contacted asking me to put in money either. My bank (santander) does not allow enough characters in the payee name to put in the full details so that may have slowed my payment being picked up at the other end. Hi @leopardcat , I believe someone from our team has been in touch. It does take some time after the funds are received for it to be reflected on your dashboard - if you recall, funds are held in a segregated account with the independent custodian, so it's not as straightforward. But I assure you they have been received and it will be updated by today. Regards, Charles
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Steerpike
Member of DD Central
Posts: 1,977
Likes: 1,687
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Post by Steerpike on Feb 27, 2017 17:58:14 GMT
Reassurances aside, has anyone actually had an update on their dashboard showing cash, bonds, or shares with values other than zero?
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gustapher
Member of DD Central
Posts: 144
Likes: 267
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Post by gustapher on Feb 27, 2017 18:14:05 GMT
When I spoke to them today they said the dashboard would update at midnight.
They also said it can take up to 24hrs (excluding weekends) for the custodian to confirm receipt of funds. I'll know for definite if all that is correct tomorrow morning.
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gustapher
Member of DD Central
Posts: 144
Likes: 267
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Post by gustapher on Feb 27, 2017 18:55:45 GMT
I've just logged in and my allocation is now showing on the dashboard. It wasn't there when I last posted so must have just happened. To give you an idea of timings I transferred in late on Friday.
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SteveT
Member of DD Central
Posts: 6,875
Likes: 7,924
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Post by SteveT on Feb 27, 2017 19:03:18 GMT
Mine is also now there, cash transferred this morning.
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david42
Member of DD Central
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Post by david42 on Feb 27, 2017 21:22:21 GMT
Mine is not showing yet. Cash transferred at 16:15 today.  |
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