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Post by ribble on Dec 19, 2017 15:44:49 GMT
Don't know if ThinCats staff monitor this board but I thought I'd let them know that I can't log in. No error message.
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Liz
Member of DD Central
Posts: 2,426
Likes: 1,297
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Post by Liz on Dec 19, 2017 16:04:18 GMT
Don't know if ThinCats staff monitor this board but I thought I'd let them know that I can't log in. No error message. I just logged-in with no issues.
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Post by captainconfident on Dec 19, 2017 16:44:43 GMT
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Post by oliveau on Dec 19, 2017 18:25:07 GMT
Try clearing your cache & cookies etc - with the new format I do find this needs to be done more often
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Post by ribble on Dec 22, 2017 11:39:50 GMT
Thanks to all, above. I got there in the end.
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elliotn
Member of DD Central
Posts: 3,064
Likes: 2,681
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Post by elliotn on Dec 22, 2017 11:43:03 GMT
Logged in ok but not seeing early morning deposit, can anyone confirm if these have processed yet and if TC (manually) reimburse closed bids for live auctions aswell, thanks.
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pikestaff
Member of DD Central
Posts: 2,190 
Likes: 1,546
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Post by pikestaff on Dec 22, 2017 12:13:24 GMT
Deposits are processed manually in working hours, the service standard is within 2 hours. If your deposit is still not showing I suggest you ring TC. The office closes at 13:00 today and reopens at 9:00 on the 27th.
I always notify TC of deposits using the "deposit request" button, immediately after making them. In my experience it's rare for processing to take more than 2 hours. If you don't notify TC it might take longer, I don't know.
Unsuccessful bids for live auctions are credited back. This is built into the auction software and should be automatic and immediate.
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