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Post by investor101 on Jul 20, 2017 16:23:22 GMT
I am having to litigate against this company following paying them money in good faith. When I requested that my money be returned, many assurances were given that it would be, but their Managing Director has prevaricated greatly and has failed to return it ! Their business model relies on members of the public investing money with them. My experience of their business morals and conduct are such that I must warn you against giving them your money, as they seem quite prepared to bite the hand that feeds them and, certainly, have no concept of the importance of good customer relations !
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gb007
Member of DD Central
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Post by gb007 on Jul 20, 2017 16:52:27 GMT
I've been receiving monthly payments from thebridgecrowd for over 2 years without issue. Is there a reason for the delay?
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IFISAcava
Member of DD Central
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Post by IFISAcava on Jul 20, 2017 16:55:10 GMT
indeed - some more details would be helpful - so far I've had no problems with them (admittedly only been with them 6 months or so)
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ding
Member of DD Central
Posts: 238
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Post by ding on Jul 20, 2017 19:28:28 GMT
Last Friday I accidentally sent them 5k to much. Did a withdraw late afternoon.
Come Tuesday it still said withdraw pending, called them up - the lad who answered couldn't help and would get someone to call back. I did get a call back at 2pm and was told the first withdraw takes an extra day as they need to set something up. They process withdraws around 5pm each day.
I was coming up with conspiracy theory's - but quickly realised 5k is nothing to these guys! And I did get the 5K back on Tuesday as promised.
I think BC has some decent loans, and they charge a lot less then the likes of Lendy etc. Yes they could make improvement, but I'm happy so far.
Ding.
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Steerpike
Member of DD Central
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Post by Steerpike on Jul 20, 2017 19:35:14 GMT
I have been with BC only for about a year but I have never had trouble transferring funds in and out, they are not the fastest at processing funds but nothing beyond a reasonable delay. I have had numerous email exchanges with Louis and consider BC to be a reliable and professional company and I have no hesitation in recommending them so I am surprised to hear of difficulties making a withdrawal.
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Greenwood2
Member of DD Central
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Post by Greenwood2 on Jul 20, 2017 20:18:11 GMT
Likewise no problems withdrawing funds, could you give more details of the circumstances?
Edit: Thinking about it, 'Paying them money', sounds more like some sort of business dispute rather than a lender on the platform having problems?
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SteveT
Member of DD Central
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Post by SteveT on Jul 20, 2017 22:20:39 GMT
No problems to date for me either. investor101, is the money you want returned to you still held as cash in your account or is it currently invested in a loan / loans?
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Greenwood2
Member of DD Central
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Post by Greenwood2 on Jul 21, 2017 6:04:50 GMT
From the phrasing of the initial post I have doubts about them being a lender on the platform, it could be a customer who has paid a fee of some sort. I guess we will only know for sure if they reply.
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rozentas
Suck it and see
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Post by rozentas on Jul 22, 2017 8:03:35 GMT
Had money in Bridgecrowd for 18 months. Not had a problem of any kind. They do what they say they will do and I think their communication is better than many of the other platforms, more timely and to the point.
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ben
Posts: 2,020
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Post by ben on Aug 12, 2017 16:27:46 GMT
Had no issues with them either, I guess we will never know unless they come back with more information, but by sounds of it probably a borrower rather then lender.
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Post by harryvederci on Aug 12, 2017 17:40:36 GMT
maybe his security didnt pass underwriting, theres a world of difference between bricks & mortar and a sand pit smillie face
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fp
Posts: 1,008
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Post by fp on Aug 14, 2017 20:07:59 GMT
maybe his security didnt pass underwriting, theres a world of difference between bricks & mortar and a sand pit smillie face A quick search and I think I just found myself in the same place as you
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SteveT
Member of DD Central
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Post by SteveT on Aug 14, 2017 21:35:08 GMT
Somewhat ironic for someone with a large P2P loan more than 6 months overdue on one platform to be bad mouthing another platform for having the good sense to decline a refinance.
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Post by thebridgecrowd on Oct 9, 2017 8:30:10 GMT
The customer has not "litigated" against the company. The customer in question was a potential borrower who applied for a loan. When the customer applied, we sent him an Offer in Principle. This stated that the borrower had to pay the valuation costs for a surveyor to attend the property. The offer clearly states that the valuation fee is non refundable. Our policy is to only use surveyors on our panel that we trust. The borrower did not like our surveyor and insisted that we use a different surveyor. The Borrower kept on cancelling and changing the valuation appointment. The borrower then cancelled the loan application and requested the valuation fee back. However, the valuation fee was non refundable as per the contract (and they wasted the surveyor's time and our time) and therefore it was not repaid to customer.
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ben
Posts: 2,020
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Post by ben on Oct 9, 2017 14:14:22 GMT
Good to see somebody using a bit of common sense, if only a few other sites only used surveyors that they could trust then most of the issues that p2p has would not be around at the moment.
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