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Post by GSV3MIaC on Feb 2, 2015 17:19:40 GMT
Last time I checked the 'stuck bids' error was much more likely to afflict partially knocked out bids. Therefore anyone who bids £40 or larger parts, or who bids on 'non round number'auctions, where there is always a dwarf loan part on the edge**. FC never acknowledged this, but maybe they found and fixed it anyway? Oh look, flying blenders at angels 11. 8>.
** there is known to be some special case code for this, massaging your bid size down.
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blender
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Post by blender on Feb 2, 2015 18:44:27 GMT
'Dwarf' is regarded as a bit un-pc. Perhaps you could say a 'loan part of limited stature'.
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mikeb
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Post by mikeb on Feb 2, 2015 19:14:15 GMT
... they got the explanation wrong, and assured me that it was a very rare event. Perhaps people should be telling FC, so they realise the full prevalence. My recent one has been corrected -- explanation was initially that "two people bought the loan part at the same time" -- although it was actually two different days. Explanation changed to "it can also happen when the site is active". "Active" being a euphemism for "heaving under the strain".
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Post by p2perrr on Feb 2, 2015 20:50:32 GMT
'Dwarf' is regarded as a bit un-pc. Perhaps you could say a 'loan part of limited stature'. I thought it might be 'orphan' loan part ... but I guess 'dwarforphan' is doubly un-pc.
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fasty
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Post by fasty on Feb 2, 2015 20:52:32 GMT
The site's planned to be down for an hour later tonight - Perhaps they're moving the furniture around to search for lost loan parts?
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Post by GSV3MIaC on Feb 2, 2015 22:16:04 GMT
Yet another thing that didn't happen on schedule! 8>.
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david42
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Post by david42 on Feb 2, 2015 22:26:30 GMT
Updated my vote as Flaky Calculations have mislaid one of the loan parts I bought today.
I have had a total of 4 double charge errors since I started building my FC portfolio 6 weeks ago, which is an error rate of 0.8% as I have 530 loan parts in my portfolio. Luckily all the errors were on £20 loan parts, so that is 0.4% of my portfolio by value.
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blender
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Post by blender on Feb 2, 2015 22:41:21 GMT
Updated my vote as Flaky Calculations have mislaid one of the loan parts I bought today. I have had a total of 4 double charge errors since I started building my FC portfolio 6 weeks ago, which is an error rate of 0.8% as I have 530 loan parts in my portfolio. Luckily all the errors were on £20 loan parts, so that is 0.4% of my portfolio by value. Guess that you are not too impressed with Furtive Corrections? A double charge error (primary market?) is not the same as a double sale error on the SM. I wonder if whole loan purchasers are ever charged twice for a loan? Maybe it's time to sell my portfolio twice and run, before Betty catches me.
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adrianc
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Post by adrianc on Feb 2, 2015 22:42:18 GMT
Updated my vote as Flaky Calculations have mislaid one of the loan parts I bought today. Likewise. As well as today, they did it to me the other day, too - but it was corrected quickly after an email to support. I did like the way they sort-of gently hinted it was my fault for trying to buy a part that somebody else had bought at the same time. Silly me.
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david42
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Post by david42 on Feb 3, 2015 8:52:25 GMT
Updated my vote as Flaky Calculations have mislaid one of the loan parts I bought today. I have had a total of 4 double charge errors since I started building my FC portfolio 6 weeks ago, which is an error rate of 0.8% as I have 530 loan parts in my portfolio. Luckily all the errors were on £20 loan parts, so that is 0.4% of my portfolio by value. That is really awful - meltdown. Guess that you are not too impressed with Furtive Corrections? A double charge error (primary market?) is not the same as a double sale error on the SM. I wonder if whole loan purchasers are ever charged twice for a loan? Maybe it's time to sell my portfolio twice and run, before Betty catches me. All four errors related to my purchases from the secondary market.
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blender
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Post by blender on Feb 3, 2015 9:17:41 GMT
David 42, when you say double charge do you mean that you were charged twice for the same loan part on the SM (which has not been known I think)? Or do you mean that you were charged for other loan parts which you did not receive. Either is a bad experience, even once.
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david42
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Post by david42 on Feb 3, 2015 11:07:35 GMT
David 42, when you say double charge do you mean that you were charged twice for the same loan part on the SM (which has not been known I think)? Or do you mean that you were charged for other loan parts which you did not receive. Either is a bad experience, even once. Just the SM in meltdown, then. On three occasions I was charged twice when I bought a loan part in the secondary market. On the fourth occasion I was charged once but did not receive the loan part.
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blender
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Post by blender on Feb 3, 2015 11:40:31 GMT
David 42, when you say double charge do you mean that you were charged twice for the same loan part on the SM (which has not been known I think)? Or do you mean that you were charged for other loan parts which you did not receive. Either is a bad experience, even once. Just the SM in meltdown, then. On three occasions I was charged twice when I bought a loan part in the secondary market. On the fourth occasion I was charged once but did not receive the loan part. Oh dear. Previously we have heard of double sales of a part being attributed to a race between two competing purchasers - even if it takes a time to be completed. Being charged twice, and presumably the seller being paid twice, for a transaction with no third party, is new to me. The fact that it has happened three times to you in a short period would explain why the nature and frequency has increased.
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david42
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Post by david42 on Feb 3, 2015 12:24:01 GMT
I agree that the failure to buy a loan part was not caused by someone else successfully buying it. When I reported being charged twice for the same loan part FC said it was a known problem when the system gets busy. This is the most relevant part of their explanation:
"I have looked into your account and can agree that your account did not reconcile by £40 and this was due to a problem known as a 'double sale'. Thank you for providing the loan ID number.
Unfortunately there are occasions where the first attempt to purchase a loan part is unsuccessful, though the investor is charged for the purchase.
When you successfully purchased the loan part on the second attempt, you were charged again. This means that you had effectively paid twice for the same loan part."
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Post by davee39 on Feb 5, 2015 9:28:44 GMT
Yet another error.
Yesterday 9294 repaid early. The loan value was deducted from the amount on loan, and the repayment + interest shows on the statement, but never made it into my account, so the balance dropped by £39 as a result. No doubt a button forgot to be pressed. Those nice excuse mongers at Customer Services are being made aware.
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